Business Skills in travel and tourism Essay Example

Business Skills in travel and tourism Essay Example Business Skills in travel and tourism Essay Business Skills in travel and tourism Essay Scenario: you have just finished school and are now working as a travel agency. The agencies manager has decided to create a handbook on financial and administrative procedures. As you have just received training and have the skills to design the booklet. Task 1 Produce a word processed booklet which describes the administrative and finical procedures. Set out your booklet in 3 sections The administrative procedures used to process sales Enquire forms It is important that for the organisation to record every enquiry so that it can be followed up, to try to convert the enquiry into a sale. The organisation needs to record some customer details. This can be done either on a standardised form or on a computer. Booking Form Booking forms is when a customer books a product or service, this information also needs to be recorded. You would have to record the customers details and the details of the product that the customers booked. A copy of this information needs to be given to the customer so that he or she knows what has been paid for and to give the customer peace of mind Invoices Invoices must be sent out with every item that has been bought on credit. This is done because the customer has to nave a statement of how much he/she has paid for the product and the balance which is owed to be paid. An invoke should include all the details of the product or services that are being purchased as well as a statement of the account to date and amounts received. Confirmations Confirmations are sent out to verify any information or payments that have been arriving. This confirmation supply two purposes * It informs the customer that payments have been received. * It provides a record of incoming monies for the customers file. Customer Files Every customer must have an individual private file, which should be set out on a computerised record The information on it must be kept up to date at all times. Letters Most organisations will have a standard letters which will deal with discrepancies. The advantage of having standardized letters is that all staff within the organisation will know what the letter says It will also have on time confusion. How to deal with discrepancies and inaccuracies Incorrect details on a booking form * To deal with this problem the customer would have to complete a new booking form as soon as possible. The employer must cancel the mistaken one from the record and add the new one with everything up to date. The employer must inform the organisation of where they have booked of this incident. Incorrect price on an invoice This is a major problem because you can end up paying extra money that you didnt need to pay for. To deal with this you would have to send a letter to the customer explaining what has happened, and also over charging would signify that you must refund monies to the customer. Incorrect address on a customer file * Since there are many different ways of communication used today, it would be doable to telephone or email the client to get their correct address and details. The Financial procedures used to process sales * Payment methods accepted (debit cards, credit cards, travellers cheques and cash). The benefits of each one of the organisation and to customers Travellers cheques This is used to gain foreign money. You can buy the cheques in different currency. Travellers cheques can only be redeemed for money with identification and the signature of the person who originally signed travellers cheques when it was purchased. Cash- cash is easier because youre paying straight up with simple cash with the right amount or not with change given Debit cards ; Credit cards are very much the same; you can make simple and quick purchase on the card with just one swipe and your pin number, there is certain amount of money on the card which will come up o the computer once you insert the card and enter your pin to check if you do have enough for you to purchase your item. When and how Invoices are issued Invoices are set to customers each time they have purchased an item, invoices are given out to customers to ensure that they are aware of what they have bought and how much they bought it for and how much they have left to pay. Invoices are giving on a piece of paper with all the details needed. Payment procedures Deposits- this is the first payment made towards your purchase, some deposits are not likely to be refundable depending of the organisation. Balance- this is the remainder that the customer needs to pay for their purchase Balance date- this is the due date when the money must be received by. This can be staggered. Full amount- this payment has to be made in order for the product or service to be taken in. How transactions are carried out This should be a process which is routine and has a logical approach Step one- you need to establish which technique the customer wants to use to pay and weather the company accepts that technique. Step two- A receptionist should be issued to the customer as a record that payment has been made. Step three- complete appropriate financial documentation, you need to ensure that the customer file is kept up to date and that the account reflects this. How to deal with discrepancies and inaccuracies Declined card ; returned cheques Debit or credit card payments will be declined if the credit limit is over beyond or if there is no fund in the account of the card. If the customers card has been refused you must ask the customer to pay by another method. If a cheque has been refused from a bank, you need to contact the customer to inform them that the cheque has been rejected and that they must use another method of payment. * This must be done in writing, so that you have a written copy of the customers file.

4 interview mistakes youre making in the first ten minutes

4 interview mistakes youre making in the first ten minutes By: Biron Clark Most employers spend days or even weeks deciding if they want to hire you, but it only takes them a few seconds to rule you out. As an Executive Recruiter, I’ve seen first-hand some crucial missteps from interviewees that have cost them the job.Here are four overlooked interview mistakes that are costing you job offers in the first 10 minutes of your interview.You’re trying to decide mid-interview if you want the jobYou should have one goal in your interview – sell yourself and get invited to the next round in the process. Here’s where many job seekers go wrong: They start trying to decide if they want the job while also trying to sell them self and impress the interviewer.You can gather facts and ask questions to find out about the role (in fact you absolutely should), but never try to decide mid-interview if you’re interested or not. You’ll be distracted and won’t sell yourself as effectively.I’ve seen this hap pen over and over as a Recruiter with the people I’ve coached and helped.For example, you might hear something that worries you about the job, and your energy level will drop. You might stop trying to impress them. Later in the interview, you might hear  a few great things and decide you are interested, but it’s too late – you didn’t seem excited about most of the interview and they’re not going to invite you to continue.It’s better to get invited to continue interviewing at companies you’re not interested in than lose a single job offer you wanted because of this mistake. Wait until you’re home to decide whether you are interested in their job.You don’t seem confidentPeople gather a first impression visually before anything else. Within the first one or two seconds of seeing you, the interviewer is judging you – even if they don’t realize it. By the time you’ve followed them down the hallway and s at down with them, they’ve already gathered a strong impression of you – whether it’s positive or negative.This is the importance of a good handshake, posture and overall body language.This isn’t something you can turn on-and-off at will; especially when you’re tense and nervous in an interview. So start thinking about body language in everyday conversations to prepare for your interviews. Try to keep your shoulders back and your head up straight. When you sit down, avoid tapping your hands or feet or doing anything else that will distract the interviewer. Practice maintaining eye contact before your interview too, especially while talking (most people find it easy to hold eye contact while listening, but much more difficult while talking).Finally, make sure to show confidence in your abilities and your expertise when answering their questions.You’re the expert in your field of work. If not, why would they hire you?So show them you have grea t ideas to contribute and are ready to make an impact and use what you know to help them. This is what top employers look for.You’re worrying if the interviewer likes you or notPeople ask me all the time, â€Å"how will I know if my interview is going well?† Here’s what I tell them: Don’t try.Always assume it’s going well and the company is interested in you. If you start to worry, you’ll lose confidence and then you will do badly (even if you were doing fine before). Some interviewers are friendly to everyone, even if they have no interest in hiring you. Other interviewers show little or no emotion even if they think you’re the perfect fit for them.So stop worrying, and just assume you’re giving great answers from start to finish. It’ll be one less thing to worry about and will make your answers come out better.You didn’t ask enough questionsNow, you might be thinking, â€Å"hold on, Biron. I thought this articl e was about the first 10 minutes of the interview. I’m supposed to ask my questions at the end, right?†That’s correct, but you should also ask questions throughout the interview.Asking questions and gathering information shows them you’re confident in your ability to find a job, and picky about which employer you choose to work for (both good things!) So you want to mix questions into the conversation naturally, rather than waiting for them to invite you to do it. The simplest way to do this is to end some of your answers with a question directed back at them.Here’s an example of how this might look:Interviewer: â€Å"Why do you think you’re a good fit for this job?†You: â€Å"Well, my biggest strength is in financial reporting, and from the job description, it seems like that’s an area you need help with right now. Is that right? And if so, can you tell me a little more about the team’s needs?†Interviewer: â€Å" Yes, that’s right. Our biggest expert just retired and we don’t have enough people to do the work. We also need to make our reporting processes far more efficient.†You: â€Å"Very interesting! My last company actually had a pretty inefficient reporting process when I joined three years ago and I worked with them to improve it. Do you have a sense of where the process can be improved most?†This creates a natural dialogue where you can share your knowledge and start to be seen as an expert. You don’t need to do this with every question, but try to do it once within the first 10 minutes, and two or three times in each interview.If you follow the advice above, you’ll stick in employers’ minds and make them much more likely to hire you.  About the author: Biron is a career advice author, Founder of CareerSidekick.com, and former Executive Recruiter for more than 40 companies, including venture-funded tech startups  and Fortune 500 compa nies across the US and Europe.

12 months exercise program to gradually cure hypertension and maintain Essay

12 months exercise program to gradually cure hypertension and maintain healthy for a man over 72 years - Essay Example Blood pressure is controlled by life style changes which include diet, exercise and medication (Oh 2012). Physical activity is a key factor in helping reduce high blood pressure as well as reducing high cholesterol values in cases of obesity and this helps improve blood circulation in the tissues and this means proper supply of oxygenated blood in the tissues and hence improving the performance of the heart muscles. According to the case study of Mr. A, he is currently inactive since the kind of excise he used to do was to walk around with his dog that died and since then he has been inactive, and the only leisure he does is watching TV. The aim of this initial stage is to begin the exercise while taking it slow. This may include; This involves the lengthening of muscles. Stretching the muscles to lengthen the arms and leg muscles before exercise may help prepare the muscles for activity and help reduce muscular pains and injury (Becker 2001). Regular stretching will help improve the range of flexibility and also motion. For Mr. A, who has been inactive since his dog passed away, it is imperative for him to begin with stretching of muscles before he begins walking again of doing active exercises again. Climbing the stairs may require his leg muscle stretching to avoid pains and muscle pulls (Oh 2012). However, the initial exercise stage should not be vigorous. He should begin it slowly to condition the body. These exercises should last at least 10 to 15 minutes a day and at least five to six times per week. For the movement pattern, Mr. A, should warm up for 5-6 minutes involving single joint and stretching exercises. This will involve such exercises like cardiovascular or aerobic exercises which are steady exercises that will involve using large muscle groups. This exercise type is aimed towards strengthening the heart muscles and also the lungs and ultimately improving the general supply and usage of oxygen to the tissues (Becker 2001). Continued aerobic

Single parents in the military Article Example | Topics and Well Written Essays - 2000 words

Single parents in the military - Article Example The discussion in this paper is mainly about single parents, but not in the general population, the main focus would be the single parents in the military. The United States Army consists of combat, and aviation and water transport service forces (Lawrence, 2002). It is well-ordered, trained and well-equipped in order to be capable of combating on land. It has two major responsibilities and they are (1) to prepare the land forces for war, and (2) expand the peacetime components needed by the army to fulfill the war’s needs. In the early 1990s, the number or single parents in the military increased (Zellman, Johansen, Meredith, & Selvin, 1992). Civilian single parents already encounter huge problems with their children that leads to work disruptions, thus, these problems is also likely to occur to single parents in the military as they work with longer and unforeseen hours. In 1992, single custodial parents in the military reached a number or 66,000 and this caused a slight problem as not all of them were able to leave for the Persian Gulf War (Sagawa & Campbell, 1992). The Presidential Commission on the Assignment of Women in the Armed Forces, then, asked the Pentagon to review their policies regarding deployment of military personnel. The single parents in the military are not only the ones having the said dilemmas; there were also the dual military families or those whose parents are both in the military. In the early 1990s, 2.9% of the active duty personnel are dual military families (Zellman et al. , 1992). Along with single parents, they composed 7% of the active duty armed forces and were also hindered to be deployed for the Persian Gulf War due to their incapability of leaving their family behind. The Commission proposed not to allow single parents and dual military families to be deployed for the sake of their children (Sagawa & Campbell, 1992). This paper would focus on answering the problem of how

Chemical And Biological Weapons Essay -- essays research papers

Chemical and Biological Weapons Chemical and biological weapons are the most dangerous threats that our soldiers face today. But just how much do most of us know about them? The American public had been bombarded by stories of how our government keeps secret weapons, does secret experiments, and the everlasting conspiracies. And many accept it all. Rather than simply trusting our government, (which is perhaps as foolish as believing several unsubstansiated theroies), I’ve compiled several simple facts regarding recent and historic developments in chemical and biological warfare.   Ã‚  Ã‚  Ã‚  Ã‚  Chemical weapons are defined as chemical substances of gas, liquid, or solid which are used because of a directly toxic effect upon humans, animals, or plants. Biological weapons are living organisms, whatever their nature, or the materials that are created because of their use. Biological weapons can cause disease or death in living organisms, and are depended upon for their further ability to multiply inside the organism that it attacks. Even though the two weapons are closely related, chemical weapons are used far more commonly because they are inexpensive to make and use. Chemical weapons are more dangerous to America because of the conflicts we have involved ourselves in. Iraq for example, has a long and extensive history of using chemical weapons. In the 1980’s, Iraq released poisonous gases against Iranian troops. Iraq has even used chemical weapons against it’s own Kurdish citizens to subdue rebellions. As one of the aftermaths of the Persian Gulf War, however, Iraq agreed to giveup all materials and equipment for making chemical and biological weapons. An organization called UNSCOM or United Nations Special Commissions on Iraq was formed to ensure that Iraq followed through upon it’s promises. However, when Lt. Hussein, Saddam Hussein’s son-in-law and director of Iraq’s weapons program, defected, it was found that Iraq had been dishonest in it’s reports to UNSCOM. for four years. Today, everyone has heard even a passing reference to Gulf-War Syndrome. In 1994, a Congressional report examined eyewitness accounts and declassified operation logs. They concluded that United States troops were exposed eleven times to chemical and biological weapons. Yet, two other reports concluded the opposite. The DSB and IOM reports found that there was no reli... ...l weapons are not used exclusively for it’s harmful effects against humans. During the Vietnam War, Agent Orange was used by the Americans to destroy the rainforest, to make sure that enemy troops would be unable to hide in the dense plant growth. Chemical and biological weapons have been the subject of international debate for over 70 years, and I believe for good reason. Of course, the government should, and does, participate in the conventions and foreign event that have relation to these weapons. As citizens, we should be concerned because chemical weapons are so easily accessible to terrorists, and one result of living in such a powerful country, is being a prime target for terrorist. Mustard gas, for example, is made with two very commonly used chemical compounds, which are thiodiglycol and hydrochloric acid. Thiodiglycol is used in textile dyes, and almost all pens. Hydrochloric acid is often used here at school in experiments. While it would be impossible to completely stop the use of chemical and biological weapons everywhere, America can use it’s position as a world leader to influence other countries by showing an example of peace and strong defense, instead of offense. Chemical And Biological Weapons Essay -- essays research papers Chemical and Biological Weapons Chemical and biological weapons are the most dangerous threats that our soldiers face today. But just how much do most of us know about them? The American public had been bombarded by stories of how our government keeps secret weapons, does secret experiments, and the everlasting conspiracies. And many accept it all. Rather than simply trusting our government, (which is perhaps as foolish as believing several unsubstansiated theroies), I’ve compiled several simple facts regarding recent and historic developments in chemical and biological warfare.   Ã‚  Ã‚  Ã‚  Ã‚  Chemical weapons are defined as chemical substances of gas, liquid, or solid which are used because of a directly toxic effect upon humans, animals, or plants. Biological weapons are living organisms, whatever their nature, or the materials that are created because of their use. Biological weapons can cause disease or death in living organisms, and are depended upon for their further ability to multiply inside the organism that it attacks. Even though the two weapons are closely related, chemical weapons are used far more commonly because they are inexpensive to make and use. Chemical weapons are more dangerous to America because of the conflicts we have involved ourselves in. Iraq for example, has a long and extensive history of using chemical weapons. In the 1980’s, Iraq released poisonous gases against Iranian troops. Iraq has even used chemical weapons against it’s own Kurdish citizens to subdue rebellions. As one of the aftermaths of the Persian Gulf War, however, Iraq agreed to giveup all materials and equipment for making chemical and biological weapons. An organization called UNSCOM or United Nations Special Commissions on Iraq was formed to ensure that Iraq followed through upon it’s promises. However, when Lt. Hussein, Saddam Hussein’s son-in-law and director of Iraq’s weapons program, defected, it was found that Iraq had been dishonest in it’s reports to UNSCOM. for four years. Today, everyone has heard even a passing reference to Gulf-War Syndrome. In 1994, a Congressional report examined eyewitness accounts and declassified operation logs. They concluded that United States troops were exposed eleven times to chemical and biological weapons. Yet, two other reports concluded the opposite. The DSB and IOM reports found that there was no reli... ...l weapons are not used exclusively for it’s harmful effects against humans. During the Vietnam War, Agent Orange was used by the Americans to destroy the rainforest, to make sure that enemy troops would be unable to hide in the dense plant growth. Chemical and biological weapons have been the subject of international debate for over 70 years, and I believe for good reason. Of course, the government should, and does, participate in the conventions and foreign event that have relation to these weapons. As citizens, we should be concerned because chemical weapons are so easily accessible to terrorists, and one result of living in such a powerful country, is being a prime target for terrorist. Mustard gas, for example, is made with two very commonly used chemical compounds, which are thiodiglycol and hydrochloric acid. Thiodiglycol is used in textile dyes, and almost all pens. Hydrochloric acid is often used here at school in experiments. While it would be impossible to completely stop the use of chemical and biological weapons everywhere, America can use it’s position as a world leader to influence other countries by showing an example of peace and strong defense, instead of offense.

Dances of Luzon

Dances of Luzon ( see side bar for pictures of many of the dances ) 1. * Dance: Idaw This dance sometimes has many names and different versions. Most common is this dance depicts the hunting ritual performed before a tribal war. The tribes men would go out and look up and watch for the scared Idaw bird. Which is said to lead the tribe to victory. Also look at the clothing, Philippines being a very hot climate, plus the use of as little material as possible, the traditional clothing was not made to cover much of the body†¦. 2. * Dance : BangaThis dance displays the Igorot women on their way to the river to fetch the daily water supply for thier familys. It shows the skill and strength of the women as they would carry heavy laiden clay pots (Banga) full of water. Their grace and agility while balancing the heavy pots, sometimes stacks 5 high, is a testiment of the Filipino and how hardships become a art form and talent. As a young girl you would start with only one pot. Of course as you become older and more experienced, along with the fact that you could provide more water for your family in one trip.Pots could be stacked as high as 5 or 6. The more pots you could carry showed your skill and also you standing amoung the women of that area. They would all gather and march to the river each day, singing a native song which is represented by the flute and banging of bamboo on iron pots in the dance†¦Ã¢â‚¬ ¦ 3. * Dance : Idudu The family is the basic structure of family life among the Itneg / Tinggian poeple. The caring for the Children is shared by both the mother and father.While the men are clearing the fields, breaking the soil with bamboo and their feet, the women watch the children. Soon as the men are done, they take care of the children while the women do back breaking work. You can see in the dance how the women will take the bamboo baskets in a shaking fashion like drying the rice, while the men are going in circles in background like they are to iling the land. Then you will see the women put down the baskets fold the cloth into a baby while the husband stands aside.Then the women will turn over the baby to the husband, pick up the bamboo and start toiling the land while the men hold and cradle the babys†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4. * Dance : Ragsaksakan The word means † Merriment†. This dance would be performed after a successful headhunt and also for a peace pact between waring tribles. The colorful hand woven blankets † blankets of life† are worn around the neck while baskets to carry produce or rice are worn upon the head. Some versions of this dance use the † Banga † instead of the basket.Dances of Mindanao – ( See side bar for pictures and more info) 5. * Dance : Singkil Sinkil dance takes its name from the bells worn on the ankles of the Muslim princess. Perhaps one of the oldest of truly Filipino dances, the Singkil recounts the epic legend of the â€Å"Darangan† of the M aranao people of Mindanao. This epic, written sometime in the 14th century, tells the fateful story of Princess Gandingan, who was caught in the middle of a forest during an earthquake caused by the diwatas, or fairies or nymph of the forest.The rhythmic clapping of criss-crossed bamboo poles represent the trees that were falling, which she gracefully avoids. Her slave loyally accompanies her throughout her ordeal. Finally, she is saved by the prince. Dancers wearing solemn faces and maintaining a dignified pose being dancing at a slow pace which soon progresses to a faster tempo skillfully manipulate apir, or fans which represent the winds that prove to be auspicious. The dancers weave expertly through criss-crossed bamboos. 6. * Dance : Asik This is performed by a solo madien, adorned with fine beads and make up, long head scarf.She would dance to win the favor of her Sultan master. Many time the girls would dance to win the hearts of her master or to make up for a wrong she had d one. She would give her whole heart and soul into this performance to soften the heart of her master to accept her†¦ Visayas Dances – ( see pictures in the side bar ) 7. * Dance : Sayaw Sa Banko This dance is native to the barrio of Pangapisan, Lingayen, Pangasinan, and demands skill from its performers who must dance on top of a bench roughly six inches wide. 8. * Dance : TinklingTinnikling is considered the national folkdance with a pair of dancers hopping between two bamboo poles held just above the ground and struck together in time to music. Originated from Leyte Province, this dance is in fact a mimic movement of â€Å"tikling birds† hopping over trees, grass stems or over bamboo traps set by farmers. Dancers perform this dance with remarkable grace and speed jumping between bamboo poles. 9. * Dance : Subli The term â€Å"subli† is from two tagalog words â€Å"subsub† meaning falling on head and â€Å"bali†, which means broken.Hence, the dancers appear to be lame and crooked throughout the dance. This version is originally a ritual dance of the natives of Bauan, Batangas, which is shown during fiestas as a ceremonial worship dance to the town’s icon, the holy cross 10. * Dance : Maglalatik Originally performed in Binan, Laguna as a mock-war dance that demonstrates a fight between the Moros and the Christians over the prized latik or coconut meat during the Spanish rule, this dance is also shown to pay tribute to the town’s patron saint, San Isidro Labrador.It has a four-part performance such as the palipasan and the baligtaran showing the intense battle, the paseo and the escaramusa- the reconciliation. Moro dancers wear read trousers while the Christian dancers show up in blue. All dancers are male; with harnesses of coconut shells attached on their chests, backs, thighs and hips Project In Physical Education 2 Philippine Folk Dances

Dramatic Tension in Millers All My Sons Essay - 894 Words

Dramatic Tension in Millers All My Sons This extract begins with Chris and Ann deciding how theyre going to break the news to the Kellers. They start with Joe Keller, and he somewhat approves. The scene is lighthearted until Keller finds out the George is on the phone for Ann from Columbia. This drives is suspicions and gets him very protective. He begins to try and hint to Chris that Ann is here to try and convict him of the death of Larry. Chris then gets very angry with him, and Joe compensates by bringing out his extreme love and care for the success of his family. The tension of the scene gradually builds up until this part, where Joe Keller abruptly gets very content and jokes about how†¦show more content†¦The audience can sense this with the direct tone in Chris speech to his father. Miller very effectively uses contrast between the tension in a scene with the skillful use of light hearted preludes or interludes. The contrast means the dramatic tension has increased. This is usually done with characters like Frank or Sue. This helps the audience distinguish the tension better. In this extract, Miller uses Kellers overriding affection and graduated self confidence at the end of the extract to bring down the tension. Keller becomes very witty and cheerful: Theres gonna be a wedding, kid, like there never was scene! Champagne, tuxedos-! The tension is very abruptly brought down, as it directly follows Chris and Kellers argument. The contrast in tension creates a morbid curiosity in the audience, where they can no longer predict what is to come, which makes the play even better. This increases the rate of anticipation. The most obvious feature of drama is perhaps the dialogue. Miller uses the skill of using offensive speech to bring about the tension. He deliberately causes conflict between two characters to increase the tension. More over, Miller uses stage directions as a dramatic device to bring about the tension in a scene. 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